Frequently Asked Questions

In order to register, please fill a simple registration form above. We will respond to you after reviewing your information at the earliest.
Listing of products on newdukan.com is absolutely free. Newdukan.com does not charge anything to you for listing your catalogue online. You only pay a small commission for what you sell. The commission structure is shared and agreed with you at the time of registration.
To sell on newdukan.com you should be able to meet following criteria: You should be authorised to sell in India You can only sell new and genuine products through newdukan.com You can be any of the following: Manufacturer, Wholesaler, Distributor, Retailer There are few exceptions to the rule for which you may contact us.
You can sell items in the following categories: Baby Products, Beauty, Books, Consumer Electronics (including Cameras and Video Games - Consoles), Digital Accessories (including Mobile Accessories, Electronics Accessories and PC Accessories), Home, Jewellery, Kitchen, Luggage, Mobile Phones, Movies, Music, Personal Care Appliances, Personal Computers, Tablets, Toys, Video games (consoles and games), Watches, Furniture and Home Furnishings, Stationaries, Men and Women Clothing, Men and Women Accessories (Footwear, Bags, Sunglasses, Perfumes), Health and Sport Accessories (Nutritions, Exerciser, Treadmills, Cricket Bat etc), Automotive. Further detailed categories can be seen on our home page. More categories are coming soon. Please Contact Us to know more.
You don't need a website to start selling on newdukan.com. All you would have to do is list your products on newdukan. l and start selling.
Once the registration process is complete our team will work closely with you to create your online catalogue. You will also be given access to online panels through which you can easily manage your listings.
Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.
If you want to return/replace a product on Newdukanl, please follow these steps: 1. Create a return/replacement request online. You can replace the product bought on Newdukan within 7-days of delivery. 2. Login to your Newdukan Account and go to MY ORDERS section. 3. Select the item you wish to replace and click on the Return/Replace link against the order. 4. Choose return/replacement option and fill in the required details. 5. Once the return/replacement request is created, we will ensure that it is processed as soon as possible.
If you wish to cancel your order, please follow these steps: 1.Create a cancellation request online. 2.Click on the Cancel link against your order in the MY ORDERS section in My Account. 3.Choose cancellation option and fill in the required details. 4.Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible. * Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy.
If you chose to pay Cash on Delivery, the refund will be credited either in the form of SD Cash and/or an NEFT transfer to your bank account. For an NEFT transfer we would require the following details: Bank Name Account Holder Name Bank Account Number Branch Address IFSC Code
We take anywhere between 7-15 days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders, refunds can either be made in the form of Newdukan Cash (SD Cash) that can be used for your future purchase on newdukan.com or can be in the form of an NEFT transfer to your bank account.
Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you on the estimated date of delivery. You can also check the current status of your order please log into your account on Newdukan and go to MY ORDER section.
Order verification is done by Newdukan for all cash on delivery orders. It is a backend process to ensure authenticity of the order placed and to make sure there is no inconvenience caused to the customer.
Visit the MY ORDERS page in your My Account and click on TRACK ORDER to get real time status of your order.
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